Benefits for operations and customer service teams
| The Nalpeiron Licensing Service™ will save you time and hassles with simpler, easier to operate and better licensing technology |
As a COO you will be faced with many challenges and we can help to significantly reduce those that fall within your responsibilities for software licensing, customer service and support.
You may be one of those highly efficient managers that has the ability to split out the time and costs associated with support and service calls that relate to problems with your copy protection and licensing solution, if so, you will be aware of the significant overhead the use of poor or inflexible licensing solutions can have on your department.
Unfortunately it's your department that will take the weight of a poor decision when buying licensing technology, a cheap and ineffective solution will cause you real operational and support problems.
For example, end users get very angry indeed when their software stops working due to a license failure - these failures are very common with most of today's solutions - they will proceed to bombard technical and customer support with calls and emails until resolved.
A lot more things than you think can cause such a simple problem - anything from the end user running anti-virus software and utilities all the way to a hard disk re-format. If you choose an unreliable technology your costs will sky rocket and staff morale will fall.
Ways Nalpeiron will help you:
- Focus on your core development, not supporting an in-house licensing effort
- Provide a standardized solution tested by millions of users
- Reduce the risk to product releases from in-house licensing delays
- Reduce the risks of specialist staff leaving you with an unsupported licensing technology
- Provide a set of tools to integrate with internal systems and manage your software without the need for custom development
Benefits summary to the COO/VP operations:
- Improve End User satisfaction - Licensing that protects
your profits but doesn't inconvenience your End Users (Avoiding
bad PR and Staff stress)
- Reduce labor costs - Reduce your customer service
and technical support calls
- Streamlines license delivery and fulfillment
- Automates time consuming processes
- Customer friendly
activation and manual licensing
- Improve customer service staff morale
- Save time - FREE and comprehensive End User documentation
and Utilities
| Activation using free license manager tools |
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Activation videos (4 min)
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Their are many other issues that will increase your costs in relation to this technology and they all tend to be subtle choices and implementations of your supplier's solution. Beware.
Too many copy protection and volume licensing systems have failed to find the right balance between ease of use and security.
Step too far in one direction, and the software becomes so aggressive that it invalidates licenses in reaction to superficial changes to the PC, meaning that software will fail to work after the user updates Windows or reformats the hard disk. Emphasize ease of use at the expense of security, and the software becomes so pliable that users can easily crack it.
COO – “Avoid the pain” - checklist:
Operational and Services FAQs:
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How to reduce support calls 
