COO – “Avoid the pain” - checklist:

Technical Support

• Reduce your support calls from End Users trying to re-license their PCs after they have made a change to their hardware, all major copy protection systems on the market except Nalpeiron Licensing Service™ use a system 'fingerprint' to license software, Nalpeiron Licensing Service™ does not use files or hardware IDs, preventing these unnecessary calls.
• Reduce your support calls from End Users trying to re-license their PCs after they have performed a Windows Update or Reformat. Nalpeiron Licensing Service™ survives these processes too, End Users just re-install your Software and it works.
• Reduce your support calls from End Users trying to move licenses between PCs or to a new PC upgrade - we offer multiple ways to quickly and easily move a license using floppies, USB Flash Drives and our Internet Web Server. It takes 1 minute and is very easy to use.
• Reduce Customer support calls about your Activation system from Corporate's and End Users with Firewall's by using our optional "Self Service" licensing web site that is provided as a backup to our 'invisible' Activation Service.
• Reduce Customer support calls from Corporate IT Managers who have "locked down" User PCs as Nalpeiron Licensing Service™ also survives this process.
• Reduce your support calls from End Users who are having license issues due to lack of Internet connectivity, especially mobile Users. Nalpeiron Licensing Service™ does not require a connection to the Internet to monitor licenses either so it prevents hackers but it doesn't inconvenience the end users.

Customer Service and Operations

• Many customers forget that your staff are 'people' and the stress of supporting a failing copy protection solution with angry customers who can't access the software "they have paid for" has many more consequences than just financial. Choosing a reliable and customer friendly technology is the key.
• Complex and long alpha numeric licensing codes cause real problems for your End Users, in our experience they accounted for 1000s calls when they transcribed them incorrectly from the purchasing emails - we avoid all this by using a single string of only numeric digits, practically impossible to get wrong whether sent via label, phone, email or fax.
• Automation is the key to low operational costs, using a simple and Customer friendly 'Activation' licensing system will save the costs of issuing codes manually via phone or email.
• Avoid all the usual headaches with Activation systems that you have to implement yourself, along with the costs of setting up and supporting your own server based licensing system - use our Activation Service, all you need is to buy our Internet Licenses as you need them.
• Save time and effort with FREE and comprehensive End User documentation and Utilities that you can quickly implement or modify to have your product shipping right away.