As a COO you will be faced with many challenges and we can help to significantly reduce those that fall within your responsibilities for software licensing, customer service and support.

You may be one of those highly efficient managers that has the ability to split out the time and costs associated with support and service calls that relate to problems with your copy protection and licensing solution, if so, you will be aware of the significant overhead the use of anti piracy measures can have on your department.

Unfortunately it your department that will take the weight of a poor decision when buying licensing technology, a cheap and ineffective solution will cause you real operational and support problems.

For example, end users get very angry indeed when their software stops working due to a license failure - these failures are very common with most of today's solutions - they will proceed to bombard technical and customer support with calls and emails until resolved.

A lot more things than you think can cause such a simple problem - anything from the end user running anti virus software and utilities all the way to a hard disk re-format. If you choose an unreliable technology your costs will sky rocket and staff morale will fall.

Their are many other issues that will increase your costs in relation to this technology and they all tend to be subtle choices and implementations of your supplier's solution. Beware.

Too many copy protection and volume licensing systems have failed to find the right balance between ease of use and security.

Step too far in one direction, and the software becomes so aggressive that it invalidates licenses in reaction to superficial changes to the PC, meaning that software will fail to work after the user updates Windows or reformats the hard disk. Emphasize ease of use at the expense of security, and the software becomes so pliable that users can easily crack it.

Operational and Services FAQs:

How to reduce support calls

Software vendors that have poorly implemented or complicated licensing technologies suffer from a large Support burden due to end-user calls. The burden can be caused by aggressive hackers or simply from legitimate end-users who have failed to follow the correct install procedure or have had to move or relicense their systems. Nalpeiron's solutions are designed to minimize the end-user time and effort required to license a product and to allow a one-time only install for the life of the software. Nalpeiron's products also protect the application license information from all types of system malfunction --the result is a reduction in Support calls by as much as 67%. Nalpeiron's products also include a host of user-friendly features not available in other technologies.

How to reduce the complexity of licensing from a support perspective

Most licensing technologies require very complicated procedures and back-end infrastructure investment. Even so, 99% of licensing technologies are hacked defeating the purpose of anti-piracy methodologies. Nalpeiron's products are uncracked and prevent non-essential access of the licensing information from the operating system. Licensing information remains resident after system or application reinstalls. The simple fact of having license information hardened in a non-volatile state drastically reduces Support costs. Nalpeiron also includes other techniques to reduce the complexity of the initial install. The overall added-complexity required to add Nalpeiron-based licensing to your products is minimal and one of the major benefits includes greatly reduced Support costs.

How to enhance the user's perception of the licensing process

Most users will tolerate the initial licensing of an application. A user will, in general, become extremely frustrated time and effort is subsequently spent on relicensing an application that has been paid for. Nalpeiron's ultra-reliable products minimize the amount of interaction an end-user has with the licensing process, reducing the need to call a product developer's Support department and to avoid negative perceptions of the application and the company that has developed it.

Protect-n-Forget (PnF)™ technology uses a patent pending technology that finds the right balance, protecting both your intellectual property and the end-user experience.

Today’s mission-critical applications demand more from your customer support staff. Detecting unlicensed users, encouraging recurring sales, and managing multi-tiered channels all form part of their daily routine. Digital automation and sophisticated data reporting ensures that front-line staff is focused on value-added activities.