Technical support services

Technical support can make or break your product. When your company's future is at stake on your software product, you want to know that your Software License infrastructure supplier is there to help.

We recognize that the success of your business frequently depends on timely answers to your questions. If you send a support request, your incident will be returned as soon as possible, usually within a few hours and up to 24 hours.

We are a US (and UK) based Company and cover 16 hours of the day in support across most time zones.

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Support Training Videos and Tutorials

Technical video (30 min) A comprehensive technical tutorial on using the Nalpeiron Licensing Service and how it works, aimed at engineering staff. Watch this video (new window)

More training videos are found in our Customer Center (login required, opens new window)

Support Downloads

Feedback and suggestions

Send your product suggestions, feature wish list or comments to us here

Support Tips

To make life easier for you and to get your solution up and running as fast as possible we suggest the following:

1. Always start by checking the manual in detail about any queries, it usually has the answer.
2. Next check our Knowledgebase, this has a long list of answers to the most common questions (login required).
3. Always provide key information like which development system you are using, the operating system of your dev. machine, full details of error codes and screen information. Screen grabs where applicable too. Write down your information including a history of the problem.
4. Include the product name and version number and environment in your email to us.
5. Remember to use the web based support whenever possible and online support only in extreme circumstances so we can provide the best service to all our clients.