Success is built on trust.
And trust includes transparency

Here you'll find both live and historical data on system performance, uptime and security. Trust is the basis of a great business relationship and we want to earn your trust by delivering a robust product and a transparent view into our performance.

Nalpeiron is committed to building reliable systems that you can depend on in your business - so much so that we offer a 99.9% uptime guarantee SLA.

When choosing a SaaS based Service it's important to be sure that your Vendor is committed to high service levels and some form of accountability if they fall short of your expectations - Nalpeiron is one of the only Vendors in our market that offers any form of SLA let alone a Guarantee. Ask all your suppliers for an SLA, it will show how confident they are in their claims of a reliable product.

Click for Nalpeiron's current Service Status

Nalpeiron Uptime Service Level Agreement

You want a service that's reliable, but how do you know who to trust? Nalpeiron guarantees a 99.9% uptime service level agreement (SLA) on paid Nalpeiron Pay-as-you-go Editions, our Enterprise product and our legacy (V4-V7) Professional Plus offering. That’s the equivalent of less than 1.5 minutes a day of Downtime Guaranteed (excluding scheduled maintenance)*

If at any time your account experiences downtime relating to our servers or network in excess of our SLA, you are entitled to a service credit or to terminate per the terms below. As the World’s leading Hosted Licensing and Analytics Service, we understand the meaning of "mission critical" and our customers can attest to our ability to operate as both a reliable service as well as remaining affordable.

Get even more detail on our historical uptime here (Note: we don't exclude service intervals, scheduled downtime or other forms of acceptable server maintenance from the figures).

* What is scheduled maintenance? Nalpeiron has a daily maintenance window which usually lasts less than 5 minutes for server patches and updates from various vendors within our private cloud, all the things we have to do to keep the server farm running smoothly. We use this time to make updates to our real-time systems and improve your users experience. We don't use the daily window for the majority of the month, it's only done when necessary and important for system performance.

More details about the SLA

You’re in safe hands!

1000s of the world's leading software manufacturers rely on us 24x7x365

Protect your intellectual property and lower your costs
while giving users a great experience

• Multi-platform - Windows, Mac, Linux and all related IDEs
• All servers located here in the USA
• 10+ Years Pedigree in Software Security
• Easy to retro-fit to your Software and get shipping
• Private Cloud saves you $10,000’s of infrastructure costs

We were very pleased with the ease of deployment/implementation. Every year around renewal time, we go through the buy vs. build question again, but we always decide to continue with Nalpeiron...

...if an issue arises, I can count on Nalpeiron to pay attention and be easy to get hold of. The company has been very pro-active on changes and communicated well. I don’t have to spend any of my time worrying about the licensing.

Kevin Bier // VP Product Development
OnOne Software

Nalpeiron's industry leading licensing management solutions help us get our products to market quickly and efficiently and meet our customers' needs...

...since we deployed our products using the Nalpeiron solution, we have experienced notable software revenue growth by being able to quickly and easily protect and license our applications right out of the box.

Mark Zucherman // Snr. Product Manager
Zebra Technologies Corporation

The fact that Nalpeiron offers a solution that is up to date, has more extensive features, is flexible, and gives us control over the user experience was what made us decide on them over the competition. After two years in operation, it is plain to us that outsourcing to Nalpeiron has proven to be a prudent decision...

...the platform is very good, and we've been impressed with the level of service that we've received.

Sam Chandler // CEO
NitroPDF

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